You’ll be required to lodge a complaint via
letter, telephone or in branch. In order for the right person to investigate
your claim, you must provide as much information about your policy as possible.
RBS haven’t given any indication on how
long it will take to investigate your claim, but the industry standard of six
to eight weeks is probably applicable. Some cases can be very complex and
therefore their investigation times will be far lengthier.
If you’re unhappy with the outcome of your
complaint, then contact the Financial Ombudsman Service and they will
independently investigate your claim and issue you with a final word on the
matter.
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